Support & Knowledge Base

Managing your user account

  • Changing notification preferences

    You can easily change your notification preferences at any time in the app or by logging into your account on ...

    Oct 18, 2016 11:07AM AEDT
  • Changing your password

    Desktop 1. Log into your account and click Update profile. 2. Scroll down the page to the Change password...

    Jul 22, 2015 12:27PM AEST
  • Adding a member to your household account

    You can add a user who lives in the same household as you to your household account. Desktop 1. Log...

    Oct 19, 2016 02:51PM AEDT
  • Changing your address or workplace

    If you're moving to another home or changing workplace and need to update your details, email support. All we ...

    Feb 02, 2017 03:19PM AEDT
  • Editing your profile

    Desktop 1. Log into your account and click Update profile. In the My personal details section, type in ...

    Feb 02, 2017 03:18PM AEDT
  • Moving out of the council area

    If you’re moving outside of a GreenMoney area, email support to deactivate your account. Contact your local co...

    Dec 05, 2016 06:12PM AEDT
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